Last updated 09 November 2026
Thank you for visiting our website. These terms and conditions relate to the use of, and the purchasing of any item from, the Sue Mac Dougall Art website. By continuing to browse and use this website, including registering an account or purchasing from our website, you are agreeing to comply with and be bound by the terms and conditions of use outlined below.
1. Introduction
This website is owned and operated by Aegina #2 Trust trading as Sue Mac Dougall Art (“we”, “us”, “our”). These terms govern your access to and use of our website and any purchases made through it. By using this website, you agree to these terms, our Privacy Policy, and any other policies referenced here.
2. Privacy Policy
Our collection, use, and protection of your personal information are explained in our Privacy Policy. By using this website, you consent to that policy and the Privacy Act 2020.
3. Customer Confidence
Sue Mac Dougall Art is a Tauranga-based New Zealand art business selling original artworks and limited-edition prints to customers in New Zealand and internationally. We take pride in reliable, transparent, and prompt service, and in providing high-quality art created and supplied by Sue Mac Dougall.
4. Customer Agreement
An agreement between you and us exists once an order is accepted and payment is received. We reserve the right to refuse or cancel any order prior to dispatch if the item is unavailable or if an error has occurred.
5. Customer Information
You warrant that all information supplied when placing an order is accurate and up to date. You must promptly inform us of any changes to contact, billing, or delivery details. You are responsible for any costs associated with accessing this website and placing orders.
6. Ordering Guidelines
- Orders can be placed through the website or by contacting us directly.
- Orders are processed as quickly as possible; dispatch times may vary.
- International orders must be confirmed and paid for before shipping.
- Prices apply at the time an order is placed.
- Orders are deemed received once checkout is completed successfully.
7. Payment Method
All orders must be paid in full prior to shipping. Payments are processed through our secure third-party payment gateways. We do not store credit-card details. If payment cannot be verified, your order may be declined.
We may use third-party service providers to facilitate payment processing, website functionality, email communications, and analytics. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with our Privacy Policy and applicable privacy laws.
8. Pricing and Taxes
- All prices are shown in New Zealand Dollars (NZD).
- Prices include New Zealand GST unless otherwise stated.
- Shipping costs are calculated at checkout.
- International orders may incur duties, taxes, or import fees payable by the buyer.
- A tax invoice will be issued once payment has been processed.
While we make every effort to ensure pricing accuracy, errors may occasionally occur. We reserve the right to correct any pricing errors on our website and/or on pending orders, even after an order has been submitted. If a pricing error is discovered after you have made a purchase, we will contact you to inform you of the error and give you the option to either proceed with the order at the correct price or cancel your order for a full refund.
9. Cancellations
Orders may be cancelled prior to dispatch by contacting us in writing. Once an item has shipped, cancellation is no longer possible. International orders cannot be cancelled after dispatch.
10. Shipping and Delivery
- Orders are shipped using reputable postal or courier services.
- We package artworks carefully to ensure safe delivery.
- Risk passes to you upon delivery to the address supplied.
- International shipping times vary by destination.
- Customs duties and import fees are the responsibility of the buyer.
- Please inspect items promptly upon delivery and notify us within 48 hours of delivery if your order arrives damaged.
While we take all reasonable care to dispatch on time, we cannot be liable for delays caused by couriers, customs, or events beyond our control.
11. Out of Stock and Substitution
If an item is unavailable after purchase, we will contact you promptly to offer a replacement, refund, or alternative arrangement.
12. Returns and Refunds
- Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
- If an artwork or print is faulty or damaged, contact us within 7 days of receipt with photographs and proof of purchase.
- We will arrange repair, replacement, or refund in line with New Zealand consumer law.
- Change-of-mind returns are generally not accepted, as artworks and prints are produced and shipped individually.
- Refunds are processed using the original payment method once the returned item is received in original condition.
13. Sale of Original Artworks
Each original artwork is a unique creation by Sue Mac Dougall. Ownership of the physical artwork passes to the buyer once full payment has been received and the artwork has been delivered.
Copyright and all reproduction rights remain with the artist unless expressly transferred in writing.
Limited-edition prints are produced in the edition sizes stated on the website and accompanied by an authenticity statement or signature where applicable.
14. Product Information and Accuracy
We take care to ensure descriptions, images, and details are accurate, but colours and textures may vary slightly between on-screen representation and the actual artwork. Minor variations do not constitute faults.
15. Intellectual Property and Copyright
All artworks, images, text, designs, and other content on this website are protected by copyright and remain the intellectual property of Sue Mac Dougall.
Purchase of an artwork or print does not transfer copyright. You may not reproduce, distribute, or use any images or text from this website without written permission.
Personal use exception: Buyers may photograph and share images of purchased artworks on social media for personal, non-commercial purposes with appropriate credit to the artist.
16. External Links
Links to external websites are provided for convenience only. We do not control or endorse the content or security of external sites, and use of them is at your own risk.
17. Use of the Website
You agree to use this website only for lawful purposes. You must not upload, transmit, or distribute any material that is unlawful, defamatory, obscene, or that infringes the rights of others. We reserve the right to restrict access to anyone misusing the site.
By using this website, you represent that you are at least 18 years of age or the age of majority in your jurisdiction.
18. User Submissions
If you submit comments, testimonials, or other content, you grant us a non-exclusive licence to use that material for marketing or display purposes, unless you request otherwise in writing.
19. Warranties and Limitation of Liability
Except as required by law:
- We make no express or implied warranties beyond those provided under the CGA and FTA.
- We are not liable for indirect, consequential, or incidental losses.
- Our total liability for any claim will not exceed the price paid for the item giving rise to the claim.
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993.
20. Security of Information
We take reasonable steps to protect your personal and payment information, including:
- Using SSL (Secure Socket Layer) encryption technology to protect data transmitted between your browser and our website
- Processing payments through secure, PCI-compliant third-party payment gateways
- Not storing credit card details on our servers
However, no method of transmission over the internet is completely secure. While we implement industry-standard security measures, we cannot guarantee absolute security of data transmitted online, and you acknowledge that you provide information at your own risk.
We recommend you use a secure internet connection when placing orders and keep your account credentials confidential.
21. Newsletter and Communications
If you subscribe to our email newsletter or mailing list, you consent to receiving periodic emails from us about new artworks, exhibitions, promotions, and other updates related to Sue Mac Dougall Art. You may unsubscribe at any time by using the unsubscribe link provided in our emails or by contacting us directly. We will not share your email address with third parties for their marketing purposes without your explicit consent.
22. Customs and International Orders
International customers are responsible for ensuring compliance with local import laws, paying any customs duties or taxes, and providing accurate delivery information. We are not responsible for delays or charges arising from customs procedures.
23. Force Majeure
We are not liable for any delay or failure to perform obligations due to causes beyond our reasonable control, including natural disasters, strikes, pandemics, government action, or courier disruption.
24. Dispute Resolution
If a dispute arises, both parties agree to make reasonable efforts to resolve the matter promptly and in good faith.
If resolution cannot be reached, either party may pursue remedies through the New Zealand Disputes Tribunal or the courts of New Zealand.
25. Governing Law
These terms, and any dispute arising from them or from use of this website, are governed by the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the New Zealand courts.
26. Variation of Terms
We may revise these terms at any time by updating this page. Continued use of the website after updates are published constitutes acceptance of the revised terms.
27. Entire Agreement
These terms and any documents referenced in them constitute the entire agreement between you and Aegina #2 Trust t/a Sue Mac Dougall Art in relation to your use of this website and any purchases made through it.
28. Contact Information
Sue Mac Dougall
Sue Mac Dougall Art
23 Vine Avenue, Maungatapu, Tauranga 3112, New Zealand
Email: [email protected]