Privacy Policy
Thank you for visiting Sue Mac Dougall Art’s website. By continuing to browse and use this website, you agree to comply with and be bound by this privacy policy and our terms and conditions of use. Together, these govern Aegina #2 Trust trading as Sue Mac Dougall Art’s relationship with you in relation to this website.
1. Introduction
Sue Mac Dougall Art (“we”, “us”, “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website at [insert final website URL] (“Website”).
We comply with the New Zealand Privacy Act 2020 and follow the Information Privacy Principles. Where applicable, we also consider international privacy regulations such as the GDPR.
This policy applies to all information collected through your use of our website and any electronic communications between you and us.
2. Information we collect
- Basic contact information: Name, email address, postal address and any other details you provide when placing an order or making an enquiry.
- Usage details and IP address: Information about your device and browsing behaviour while visiting the Website.
- Cookies and similar technologies: Used to improve website performance, analyse usage, and personalise advertising. You can refuse cookies via your browser settings.
3. How we use your information
We use personal information to:
- Process and deliver orders and respond to enquiries.
- Communicate with you about purchases, new artworks, or updates (where you have consented to marketing).
- Analyse website traffic and improve our services.
- Support advertising and remarketing campaigns via Google and Meta (Facebook and Instagram).
- Comply with legal obligations or respond to lawful requests.
We will only use your information for the purpose for which it was collected, unless permitted or required by law.
4. Payments and transactions
All online payments are processed securely through Stripe and PayPal, which are independent, PCI-DSS-compliant payment providers.
When you make a payment:
- Stripe and PayPal collect and process your payment details directly on their secure servers.
- Your credit or debit card information is not stored on Sue Mac Dougall Art’s servers.
- All payment data is encrypted using Secure Sockets Layer (SSL) technology.
- Both Stripe and PayPal are responsible for the handling and protection of any information you provide on their platforms, in accordance with their own privacy policies:
If you choose to pay via bank transfer or other manual method, only the information necessary to confirm the payment will be recorded.
5. Sharing your information
We may share limited personal information with trusted third parties who help us operate our business, including:
- Payment processors (Stripe and PayPal)
- Website hosting and email providers
- Marketing and analytics partners (e.g. Google Analytics, Meta Pixel)
These providers act on our behalf and must comply with strict data-protection standards. We do not sell or rent your personal information to any third party.
6. Data security
We take reasonable technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
Although no online transmission is completely secure, we follow industry best practices to keep your data safe. We encourage users to take precautions such as using strong passwords and secure browsers.
7. Data retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy or as required by law. When no longer needed, data is securely deleted.
8. Cookies and remarketing
Our website uses cookies to:
- Store shopping-cart information
- Analyse site performance and usage patterns
- Support remarketing through platforms such as Google and Meta
You can manage or disable cookies in your browser settings. Please note that some website functions may not operate correctly without them.
A cookie-management tool is available on our site to adjust your consent preferences.
9. Your rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to personal information we hold about you.
- Request correction of any inaccurate or incomplete data.
- Withdraw consent for processing where applicable.
- Complain if you believe we have breached your privacy rights.
Requests can be made using the contact details below.
10. Marketing preferences
If you have opted in to receive marketing emails, you can unsubscribe at any time using the link in our emails or by contacting us directly. You may still receive transactional messages about your orders or account.
11. Complaints
If you believe your personal information has been mishandled, please contact us first. We will investigate promptly.
If you are not satisfied with our response, you may contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz).
12. International users
If you are accessing this website from outside New Zealand, your information may be transferred to and processed in New Zealand or other countries where our service providers operate. By using the website, you consent to this transfer and processing, which will always be handled in line with applicable privacy laws.
13. Business continuity
In the event that Sue Mac Dougall Art is sold, merged, or restructured, your personal information may be transferred to the new owner. Any such transfer will continue to honour this Privacy Policy.
14. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
15. Contact us
If you have questions, would like to access or correct your personal information, or wish to make a complaint, please contact:
Privacy Compliance Officer
Sue Mac Dougall Art
23 Vine Avenue, Maungatapu, Tauranga 3112, New Zealand
Email: [email protected]