FAQ's

I want you to be happy with your artwork. If you’ve changed your mind, you’re welcome to request a return within 7 days of receiving your order. You can choose a refund or store credit (excluding shipping costs).

Please note that custom-sized prints and frames may not be eligible for return.

If you are returning an item, it must be carefully packaged and received in its original, undamaged condition. For more details, please visit the Returns and Refunds page.

If you’re unsure about whether a piece will suit your space, you are welcome to get in touch. I’m happy to offer suggestions based on general colour schemes or combinations. Please keep in mind that colour can be difficult to judge remotely, and I can’t guarantee how a piece will look in your specific setting — but I’ll do my best to help guide your decision.

Yes, my studio is open by appointment. Contact me to arrange a day and time.

These are not mass-produced posters or basic digital prints. Each piece is professionally produced using a Giclée printing process, a technique known for its precision and long-lasting results.

The artwork is printed with archival pigment-based inks onto 310gsm satin, acid-free artist-grade paper — a heavy, museum-grade stock chosen for its texture, colour accuracy, and durability. This combination ensures a high level of detail and a finish that reflects the quality and energy of the original work. You can find out more about the print quality here.

Both prints and framed prints are produced in Auckland and shipped directly from my framers’ workshop. Cards are printed elsewhere in New Zealand.

Please visit the frames and sizing page for information on size and frame options.

If the print size or frame colour isn’t what you want please get in touch to let me know what you want. I can often accommodate different print sizes, and there are several frame colour options available beyond what’s shown online.

Unframed prints usually ship within 3-4 working days. Framed prints usually ship within 14 working days. See the Shipping and Delivery page for more information.

All of the artwork on this website is original and painted by myself, Sue Mac Dougall. To find out more about me you are welcome to visit the Meet the Artist page.

Yes, Please contact me to discuss.

Yes, Please contact me to arrange a time to view. I’m based in Tauranga.

Yes, I take a limited number of commissions a year. Get in touch via the commissions page.

I can work on larger canvases of up to 1 m × 1 m on request. Please view my commissions page for more details.

• Unframed A4, A3, A2 prints are sent flat with a backing board in a thick cardboard envelope.
• Unframed A1 prints are rolled with acid-free tissue and brown paper and put into a tube.
• Framed prints are protected with cardboard corners, packed in thick cardboard, with a piece of stiff card secured over the glass, then bubble-wrapped and put in a custom-fit box marked with fragile tape.

Check out the frames and sizing page, or get in touch via the button below. I try to respond to all queries within 24 hours.